Refund Policy

RETURN AND EXCHANGE POLICY

Last Updated: 24/7/2020

Thank you for shopping at https://www.dtgtech.com.au

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to our Site, accessible from https://www.dtgtech.com.au

You mean’s the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

GENERAL RETURN POLICY

You are always required to ship back the items by following the shipping instructions:

DTGTech
PO Box 64
Kellyville NSW 2155

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must have the receipt or proof of purchase

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: support@dtgtech

You will be updated on your Return Status through EMAIL, provided that contact information was provided.

  • Returns accepted for 30 days
  • $10.00 flat rate return shipping
  • No restocking fee
  • No sale items

Depending on where you live, the time it may take for your product to reach you, may vary. 

Online Retail Team @ dtgtech