Last Updated: 26 August 2026

Thank you for shopping with DTGtech.

This policy applies to products purchased directly from DTGtech through our website. Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.

Returns

Returns are accepted within 30 days of purchase.

To be eligible for a change-of-mind return:

• The product must be unused and undamaged.
• The product must be returned in its original packaging where applicable.
• Proof of purchase must be provided.
• The return must be requested within 30 days of purchase.

Please contact us before returning an item so that we can provide return instructions.

Non-returnable Items

We do not accept change-of-mind returns for:

• Sale or clearance items.
• Gift cards.
• Hazardous materials, flammable liquids or gases.
• Products that have been used, installed, modified or damaged after delivery.
• Products otherwise identified as non-returnable at the time of purchase.

Please contact us if you are unsure whether a particular product is eligible for return.

Australian Returns

For eligible Australian change-of-mind returns, a $10 flat-rate return shipping charge applies.

There is no restocking fee.

This does not apply where goods are faulty, damaged, incorrectly supplied or otherwise covered by applicable Australian Consumer Law rights.

International Returns — United States & Canada

International customers may request an eligible change-of-mind return within 30 days of purchase.

For international change-of-mind returns:

• Return shipping is the customer's responsibility.
• The customer is responsible for arranging and paying for return transportation to Australia.
• Original international shipping charges are not refundable for change-of-mind returns.
• Any customs duties, taxes, brokerage fees or other charges associated with returning the goods are the customer's responsibility.
• Goods must be returned unused, undamaged and appropriately packaged.
• No restocking fee applies.

Do not return international goods without first contacting DTGtech for return instructions.

Faulty, Damaged or Incorrect Goods

If an item arrives damaged, is faulty, or you receive an incorrect product, please contact DTGtech before returning it.

These cases are handled separately from change-of-mind returns. We will provide appropriate instructions after reviewing the issue and, where applicable, arrange the appropriate remedy in accordance with applicable consumer law and our warranty terms.

Refunds

Once returned goods have been received and inspected, we will advise you of the outcome by email.

Approved refunds will be processed to the original payment method. Please allow up to 10 days for DTGtech to process an approved refund. Additional time may be required by your bank or payment provider for the funds to appear.

How to Initiate a Return

Contact:

Email: support@dtgtech.com.au

Please include your order number and the reason for the return.

Returns must be sent only after receiving return instructions from DTGtech.

DTGtech
PO Box 63
Kellyville NSW 2155
Australia

Online Retail Team @ DTGtech